Five Steps to Service Recovery – Complaint Recovery Process For Credit Unions
RecoverySoft / December 16, 2018

When member service goes wrong, think “damage control”. A good recovery process can turn angry, frustrated members into loyal ones. It can create more goodwill than if things had gone smoothly in the first place. On the other hand, the failure to resolve the problem results in the member spreading their dissatisfaction to many other people. Think about the last time you had a complaint that was not resolved. How many relatives, friends and co-workers did you tell? Studies have shown that for every 100 dissatisfied members, 4 will formally complain, 91 will tell 8-10 others, and 5 will tell 20 others. That turns into over 800 people receiving a negative view of the credit union! Five Steps to Service Recovery 1. Apologize. Start by telling the member, personally and sincerely, “I’m sorry.” Members don’t care whose fault the problem was – they want someone to champion their cause. So sincerely apologize on behalf of the credit union and take responsibility for the error. 2. Listen and empathize. You need to listen, and you need to care. These are the tools for service recovery. Avoid using phrases such as, “I understand” and “I know how you feel.”. There is no…

Five Steps to Service Recovery – Complaint Recovery Process For Credit Unions
RecoverySoft / December 16, 2018

When member service goes wrong, think “damage control”. A good recovery process can turn angry, frustrated members into loyal ones. It can create more goodwill than if things had gone smoothly in the first place. On the other hand, the failure to resolve the problem results in the member spreading their dissatisfaction to many other people. Think about the last time you had a complaint that was not resolved. How many relatives, friends and co-workers did you tell? Studies have shown that for every 100 dissatisfied members, 4 will formally complain, 91 will tell 8-10 others, and 5 will tell 20 others. That turns into over 800 people receiving a negative view of the credit union! Five Steps to Service Recovery 1. Apologize. Start by telling the member, personally and sincerely, “I’m sorry.” Members don’t care whose fault the problem was – they want someone to champion their cause. So sincerely apologize on behalf of the credit union and take responsibility for the error. 2. Listen and empathize. You need to listen, and you need to care. These are the tools for service recovery. Avoid using phrases such as, “I understand” and “I know how you feel.”. There is no…

Five Steps to Service Recovery – Complaint Recovery Process For Credit Unions
RecoverySoft / December 15, 2018

When member service goes wrong, think “damage control”. A good recovery process can turn angry, frustrated members into loyal ones. It can create more goodwill than if things had gone smoothly in the first place. On the other hand, the failure to resolve the problem results in the member spreading their dissatisfaction to many other people. Think about the last time you had a complaint that was not resolved. How many relatives, friends and co-workers did you tell? Studies have shown that for every 100 dissatisfied members, 4 will formally complain, 91 will tell 8-10 others, and 5 will tell 20 others. That turns into over 800 people receiving a negative view of the credit union! Five Steps to Service Recovery 1. Apologize. Start by telling the member, personally and sincerely, “I’m sorry.” Members don’t care whose fault the problem was – they want someone to champion their cause. So sincerely apologize on behalf of the credit union and take responsibility for the error. 2. Listen and empathize. You need to listen, and you need to care. These are the tools for service recovery. Avoid using phrases such as, “I understand” and “I know how you feel.”. There is no…

Five Steps to Service Recovery – Complaint Recovery Process For Credit Unions
RecoverySoft / December 13, 2018

When member service goes wrong, think “damage control”. A good recovery process can turn angry, frustrated members into loyal ones. It can create more goodwill than if things had gone smoothly in the first place. On the other hand, the failure to resolve the problem results in the member spreading their dissatisfaction to many other people. Think about the last time you had a complaint that was not resolved. How many relatives, friends and co-workers did you tell? Studies have shown that for every 100 dissatisfied members, 4 will formally complain, 91 will tell 8-10 others, and 5 will tell 20 others. That turns into over 800 people receiving a negative view of the credit union! Five Steps to Service Recovery 1. Apologize. Start by telling the member, personally and sincerely, “I’m sorry.” Members don’t care whose fault the problem was – they want someone to champion their cause. So sincerely apologize on behalf of the credit union and take responsibility for the error. 2. Listen and empathize. You need to listen, and you need to care. These are the tools for service recovery. Avoid using phrases such as, “I understand” and “I know how you feel.”. There is no…

Safe Vehicle Towing And Recovery Process
RecoverySoft / December 12, 2018

Towing and recovery services are designed to manage all kinds of roadway accidents. Some of the common situations where people can get an immediate assistance from a professional include vehicle breakdowns, collisions with other vehicles or objects, single vehicle crashes, and load shift. Regardless of the nature of an incident, a professional recovery team is expected to: Ensure safety Road accidents demand precautionary measures. Traffic approaching the scene, for instance, should be warned of the incidents. This is the first step in the process to safely recover a damaged vehicle. There are different techniques that can improve the visibility of accident scene. Flashing lights, cones, signs, barricades, and flaggers are some of the common tools experts use to prevent more vehicles from getting affected by the accident. It is the responsibility of a recovery team to consider and maintain the sight distance to an overall recovery area. The recovery area should be inspected carefully for all the possible hazards. Fire explosions, equipment failure, health risks can further worsen the situation. Recover the vehicle safely and quickly It is important that a towing expert recovers and positions a vehicle for loading away from the scene as soon as possible. The process…

Five Steps to Service Recovery – Complaint Recovery Process For Credit Unions
RecoverySoft / December 11, 2018

When member service goes wrong, think “damage control”. A good recovery process can turn angry, frustrated members into loyal ones. It can create more goodwill than if things had gone smoothly in the first place. On the other hand, the failure to resolve the problem results in the member spreading their dissatisfaction to many other people. Think about the last time you had a complaint that was not resolved. How many relatives, friends and co-workers did you tell? Studies have shown that for every 100 dissatisfied members, 4 will formally complain, 91 will tell 8-10 others, and 5 will tell 20 others. That turns into over 800 people receiving a negative view of the credit union! Five Steps to Service Recovery 1. Apologize. Start by telling the member, personally and sincerely, “I’m sorry.” Members don’t care whose fault the problem was – they want someone to champion their cause. So sincerely apologize on behalf of the credit union and take responsibility for the error. 2. Listen and empathize. You need to listen, and you need to care. These are the tools for service recovery. Avoid using phrases such as, “I understand” and “I know how you feel.”. There is no…

It is My Favorite Part of the Exercise Process – Recovery!
RecoverySoft / December 10, 2018

While all of that lifting and running and pushing and pulling can become quite a chore, the recovery phase of exercise is something I rather enjoy. It is a strange thing but many of us can be tempted to short change this vital part of the exercise cycle. In our enthusiasm to build muscle, burn fat, or look younger we can easily start to exercise too much and not give our bodies the time it needs to repair and rejuvenate itself. We fail to give our bodies the time it needs to rebuild and grow stronger. But without an adequate recovery stage, all that exercise is tearing our bodies down. We need rest to build our bodies up. And exercising too frequently can lead to a greater chance of injury. Injuries during exercise are not completely avoidable. But we can greatly limit them by taking two simple steps. Stretching properly before exercising and getting the proper rest between exercise sessions will go a long way in keeping you from having those nagging injuries that disrupt your exercise program. You can make sure you are getting the proper rest for recovery by following a few simple steps. Take a day off…

It is My Favorite Part of the Exercise Process – Recovery!
RecoverySoft / December 8, 2018

While all of that lifting and running and pushing and pulling can become quite a chore, the recovery phase of exercise is something I rather enjoy. It is a strange thing but many of us can be tempted to short change this vital part of the exercise cycle. In our enthusiasm to build muscle, burn fat, or look younger we can easily start to exercise too much and not give our bodies the time it needs to repair and rejuvenate itself. We fail to give our bodies the time it needs to rebuild and grow stronger. But without an adequate recovery stage, all that exercise is tearing our bodies down. We need rest to build our bodies up. And exercising too frequently can lead to a greater chance of injury. Injuries during exercise are not completely avoidable. But we can greatly limit them by taking two simple steps. Stretching properly before exercising and getting the proper rest between exercise sessions will go a long way in keeping you from having those nagging injuries that disrupt your exercise program. You can make sure you are getting the proper rest for recovery by following a few simple steps. Take a day off…

Five Steps to Service Recovery – Complaint Recovery Process For Credit Unions
RecoverySoft / December 8, 2018

When member service goes wrong, think “damage control”. A good recovery process can turn angry, frustrated members into loyal ones. It can create more goodwill than if things had gone smoothly in the first place. On the other hand, the failure to resolve the problem results in the member spreading their dissatisfaction to many other people. Think about the last time you had a complaint that was not resolved. How many relatives, friends and co-workers did you tell? Studies have shown that for every 100 dissatisfied members, 4 will formally complain, 91 will tell 8-10 others, and 5 will tell 20 others. That turns into over 800 people receiving a negative view of the credit union! Five Steps to Service Recovery 1. Apologize. Start by telling the member, personally and sincerely, “I’m sorry.” Members don’t care whose fault the problem was – they want someone to champion their cause. So sincerely apologize on behalf of the credit union and take responsibility for the error. 2. Listen and empathize. You need to listen, and you need to care. These are the tools for service recovery. Avoid using phrases such as, “I understand” and “I know how you feel.”. There is no…

Safe Vehicle Towing And Recovery Process
RecoverySoft / December 7, 2018

Towing and recovery services are designed to manage all kinds of roadway accidents. Some of the common situations where people can get an immediate assistance from a professional include vehicle breakdowns, collisions with other vehicles or objects, single vehicle crashes, and load shift. Regardless of the nature of an incident, a professional recovery team is expected to: Ensure safety Road accidents demand precautionary measures. Traffic approaching the scene, for instance, should be warned of the incidents. This is the first step in the process to safely recover a damaged vehicle. There are different techniques that can improve the visibility of accident scene. Flashing lights, cones, signs, barricades, and flaggers are some of the common tools experts use to prevent more vehicles from getting affected by the accident. It is the responsibility of a recovery team to consider and maintain the sight distance to an overall recovery area. The recovery area should be inspected carefully for all the possible hazards. Fire explosions, equipment failure, health risks can further worsen the situation. Recover the vehicle safely and quickly It is important that a towing expert recovers and positions a vehicle for loading away from the scene as soon as possible. The process…