It is My Favorite Part of the Exercise Process – Recovery!
RecoverySoft / February 16, 2019

While all of that lifting and running and pushing and pulling can become quite a chore, the recovery phase of exercise is something I rather enjoy. It is a strange thing but many of us can be tempted to short change this vital part of the exercise cycle. In our enthusiasm to build muscle, burn fat, or look younger we can easily start to exercise too much and not give our bodies the time it needs to repair and rejuvenate itself. We fail to give our bodies the time it needs to rebuild and grow stronger. But without an adequate recovery stage, all that exercise is tearing our bodies down. We need rest to build our bodies up. And exercising too frequently can lead to a greater chance of injury. Injuries during exercise are not completely avoidable. But we can greatly limit them by taking two simple steps. Stretching properly before exercising and getting the proper rest between exercise sessions will go a long way in keeping you from having those nagging injuries that disrupt your exercise program. You can make sure you are getting the proper rest for recovery by following a few simple steps. Take a day off…

Five Steps to Service Recovery – Complaint Recovery Process For Credit Unions
RecoverySoft / February 16, 2019

When member service goes wrong, think “damage control”. A good recovery process can turn angry, frustrated members into loyal ones. It can create more goodwill than if things had gone smoothly in the first place. On the other hand, the failure to resolve the problem results in the member spreading their dissatisfaction to many other people. Think about the last time you had a complaint that was not resolved. How many relatives, friends and co-workers did you tell? Studies have shown that for every 100 dissatisfied members, 4 will formally complain, 91 will tell 8-10 others, and 5 will tell 20 others. That turns into over 800 people receiving a negative view of the credit union! Five Steps to Service Recovery 1. Apologize. Start by telling the member, personally and sincerely, “I’m sorry.” Members don’t care whose fault the problem was – they want someone to champion their cause. So sincerely apologize on behalf of the credit union and take responsibility for the error. 2. Listen and empathize. You need to listen, and you need to care. These are the tools for service recovery. Avoid using phrases such as, “I understand” and “I know how you feel.”. There is no…

Five Steps to Service Recovery – Complaint Recovery Process For Credit Unions
RecoverySoft / February 14, 2019

When member service goes wrong, think “damage control”. A good recovery process can turn angry, frustrated members into loyal ones. It can create more goodwill than if things had gone smoothly in the first place. On the other hand, the failure to resolve the problem results in the member spreading their dissatisfaction to many other people. Think about the last time you had a complaint that was not resolved. How many relatives, friends and co-workers did you tell? Studies have shown that for every 100 dissatisfied members, 4 will formally complain, 91 will tell 8-10 others, and 5 will tell 20 others. That turns into over 800 people receiving a negative view of the credit union! Five Steps to Service Recovery 1. Apologize. Start by telling the member, personally and sincerely, “I’m sorry.” Members don’t care whose fault the problem was – they want someone to champion their cause. So sincerely apologize on behalf of the credit union and take responsibility for the error. 2. Listen and empathize. You need to listen, and you need to care. These are the tools for service recovery. Avoid using phrases such as, “I understand” and “I know how you feel.”. There is no…

It is My Favorite Part of the Exercise Process – Recovery!
RecoverySoft / February 14, 2019

While all of that lifting and running and pushing and pulling can become quite a chore, the recovery phase of exercise is something I rather enjoy. It is a strange thing but many of us can be tempted to short change this vital part of the exercise cycle. In our enthusiasm to build muscle, burn fat, or look younger we can easily start to exercise too much and not give our bodies the time it needs to repair and rejuvenate itself. We fail to give our bodies the time it needs to rebuild and grow stronger. But without an adequate recovery stage, all that exercise is tearing our bodies down. We need rest to build our bodies up. And exercising too frequently can lead to a greater chance of injury. Injuries during exercise are not completely avoidable. But we can greatly limit them by taking two simple steps. Stretching properly before exercising and getting the proper rest between exercise sessions will go a long way in keeping you from having those nagging injuries that disrupt your exercise program. You can make sure you are getting the proper rest for recovery by following a few simple steps. Take a day off…

It is My Favorite Part of the Exercise Process – Recovery!
RecoverySoft / February 13, 2019

While all of that lifting and running and pushing and pulling can become quite a chore, the recovery phase of exercise is something I rather enjoy. It is a strange thing but many of us can be tempted to short change this vital part of the exercise cycle. In our enthusiasm to build muscle, burn fat, or look younger we can easily start to exercise too much and not give our bodies the time it needs to repair and rejuvenate itself. We fail to give our bodies the time it needs to rebuild and grow stronger. But without an adequate recovery stage, all that exercise is tearing our bodies down. We need rest to build our bodies up. And exercising too frequently can lead to a greater chance of injury. Injuries during exercise are not completely avoidable. But we can greatly limit them by taking two simple steps. Stretching properly before exercising and getting the proper rest between exercise sessions will go a long way in keeping you from having those nagging injuries that disrupt your exercise program. You can make sure you are getting the proper rest for recovery by following a few simple steps. Take a day off…

Five Steps to Service Recovery – Complaint Recovery Process For Credit Unions
RecoverySoft / February 13, 2019

When member service goes wrong, think “damage control”. A good recovery process can turn angry, frustrated members into loyal ones. It can create more goodwill than if things had gone smoothly in the first place. On the other hand, the failure to resolve the problem results in the member spreading their dissatisfaction to many other people. Think about the last time you had a complaint that was not resolved. How many relatives, friends and co-workers did you tell? Studies have shown that for every 100 dissatisfied members, 4 will formally complain, 91 will tell 8-10 others, and 5 will tell 20 others. That turns into over 800 people receiving a negative view of the credit union! Five Steps to Service Recovery 1. Apologize. Start by telling the member, personally and sincerely, “I’m sorry.” Members don’t care whose fault the problem was – they want someone to champion their cause. So sincerely apologize on behalf of the credit union and take responsibility for the error. 2. Listen and empathize. You need to listen, and you need to care. These are the tools for service recovery. Avoid using phrases such as, “I understand” and “I know how you feel.”. There is no…

Five Steps to Service Recovery – Complaint Recovery Process For Credit Unions
RecoverySoft / February 12, 2019

When member service goes wrong, think “damage control”. A good recovery process can turn angry, frustrated members into loyal ones. It can create more goodwill than if things had gone smoothly in the first place. On the other hand, the failure to resolve the problem results in the member spreading their dissatisfaction to many other people. Think about the last time you had a complaint that was not resolved. How many relatives, friends and co-workers did you tell? Studies have shown that for every 100 dissatisfied members, 4 will formally complain, 91 will tell 8-10 others, and 5 will tell 20 others. That turns into over 800 people receiving a negative view of the credit union! Five Steps to Service Recovery 1. Apologize. Start by telling the member, personally and sincerely, “I’m sorry.” Members don’t care whose fault the problem was – they want someone to champion their cause. So sincerely apologize on behalf of the credit union and take responsibility for the error. 2. Listen and empathize. You need to listen, and you need to care. These are the tools for service recovery. Avoid using phrases such as, “I understand” and “I know how you feel.”. There is no…

It is My Favorite Part of the Exercise Process – Recovery!
RecoverySoft / February 12, 2019

While all of that lifting and running and pushing and pulling can become quite a chore, the recovery phase of exercise is something I rather enjoy. It is a strange thing but many of us can be tempted to short change this vital part of the exercise cycle. In our enthusiasm to build muscle, burn fat, or look younger we can easily start to exercise too much and not give our bodies the time it needs to repair and rejuvenate itself. We fail to give our bodies the time it needs to rebuild and grow stronger. But without an adequate recovery stage, all that exercise is tearing our bodies down. We need rest to build our bodies up. And exercising too frequently can lead to a greater chance of injury. Injuries during exercise are not completely avoidable. But we can greatly limit them by taking two simple steps. Stretching properly before exercising and getting the proper rest between exercise sessions will go a long way in keeping you from having those nagging injuries that disrupt your exercise program. You can make sure you are getting the proper rest for recovery by following a few simple steps. Take a day off…

Five Steps to Service Recovery – Complaint Recovery Process For Credit Unions
RecoverySoft / February 10, 2019

When member service goes wrong, think “damage control”. A good recovery process can turn angry, frustrated members into loyal ones. It can create more goodwill than if things had gone smoothly in the first place. On the other hand, the failure to resolve the problem results in the member spreading their dissatisfaction to many other people. Think about the last time you had a complaint that was not resolved. How many relatives, friends and co-workers did you tell? Studies have shown that for every 100 dissatisfied members, 4 will formally complain, 91 will tell 8-10 others, and 5 will tell 20 others. That turns into over 800 people receiving a negative view of the credit union! Five Steps to Service Recovery 1. Apologize. Start by telling the member, personally and sincerely, “I’m sorry.” Members don’t care whose fault the problem was – they want someone to champion their cause. So sincerely apologize on behalf of the credit union and take responsibility for the error. 2. Listen and empathize. You need to listen, and you need to care. These are the tools for service recovery. Avoid using phrases such as, “I understand” and “I know how you feel.”. There is no…

Five Steps to Service Recovery – Complaint Recovery Process For Credit Unions
RecoverySoft / February 10, 2019

When member service goes wrong, think “damage control”. A good recovery process can turn angry, frustrated members into loyal ones. It can create more goodwill than if things had gone smoothly in the first place. On the other hand, the failure to resolve the problem results in the member spreading their dissatisfaction to many other people. Think about the last time you had a complaint that was not resolved. How many relatives, friends and co-workers did you tell? Studies have shown that for every 100 dissatisfied members, 4 will formally complain, 91 will tell 8-10 others, and 5 will tell 20 others. That turns into over 800 people receiving a negative view of the credit union! Five Steps to Service Recovery 1. Apologize. Start by telling the member, personally and sincerely, “I’m sorry.” Members don’t care whose fault the problem was – they want someone to champion their cause. So sincerely apologize on behalf of the credit union and take responsibility for the error. 2. Listen and empathize. You need to listen, and you need to care. These are the tools for service recovery. Avoid using phrases such as, “I understand” and “I know how you feel.”. There is no…