The Acer D2D Erecovery 101

May 10, 2018

Recovery HD

Disclaimer: First of all backup your system before launching you in any hazardous operation, some of the operations to come can cause data loss. Any modification and/or damage done on your laptop will be under your responsibility.

As you know now the Acer laptops and those of other manufacturers are now delivered with a restoration system installed in a hidden partition (PQservice for Acer)on your hard disk. Normally this system launches out while pressing simultaneously keys ALT+F10, but sometimes that does not function.

What’s the problem?

There are many possible causes, but most common are:

A The function D2D was disabled in the bios.

Solution: Enable the function by pressing F2 during the boot to access the bios menu and change the setting, then reboot and press keys ALT+F10 during the starting of the laptop.

Note: For all the following solutions take into account the Max advice, I quote Max now, a contributor in my site «But I want to mention the way I sorted out the thing, because it’s very rarely mentioned on the web. All the methods to repair the D2D Alt+f10 issue are knowledgeable and smart but all of them forget to say a fundamental thing:

first of all you have to rebuild with a partition soft the D:Acerdata FAT32 empty partition that almost everybody deletes cause is usually empty. Simply doing it, everything turned fine and the recovery worked perfectly.»

Yes much of attempts to restore fail because of this condition.

B An other common problem the Acer Master Boot Record (MBR)is damaged, or replaced by the MBR of another system. You can reinstall the Acer MBR if the partition PQservice is present or if you can have access to the necessary files.



On a functional FAT32 Windows system the partition table values are OC or OB for installable FAT32 system files and 12 or 1B for Hidden FAT32 partition, for a NTFS system the known partition table values are O7 for installable NTFS files system and 27 for Acer custom hidden NTFS partition:

1. Go in the bios and disable the D2D recovery option.

2. Download partedit32.

3. Identify the PQservice partition by its size (there is an information box at the bottom of the partedit window) it is the small sized partition approximately 4 to 9 Go.Once made change the type of your partition into 0C(FAT32) or 07(NTFS) and save. Reboot and now you should be able to navigate inside the PQservice partition.

Search for these two files:



(The name of these two files can be different sometimes)

When localized open a command prompt windows as an administrator and enter this command “mbrwrdos.exe install rtmbr.bin”, to install the Acer MBR. Close the command prompt, reboot again your laptop, reactivate the D2D recovery in the bios. Now ALT+F10 should work and run the Acer Erecovery when the laptop start.


Somebody who tried to follow the first method but did not succeed to find the 2 files found another solution to restore the partition.

Use partedit32 to locate the partition pqservice(on aspire 5920g,its the larger 9 gb partition)

Change the partition type to 07(Installable NTFS),reboot.

After reboot,go to the windows computer management and mark the PQservice partition as active then reboot again.

Voila!! You can now proceed to the road to recovery


On a nonfunctional Windows system.

Download the Ultimate Boot CD(UBCD) run it choose in the menu:

-Filesystem Tools

-Boot Managers

-For me GAG functioned well, but you can choose any of the other boot loader, you will recognize the PQservice by it type(hidden).

Just install any boot loader and use it to boot into the PQservice to start the Erecovery restoring process.

C The last problem: You replaced your hard disc( in this case PQservice is not present any more) or your partition was erased or damaged.

Solution: I hope that you burned the Acer restoration CD/DVD when it had been asked to you at the time of the first use, cause if you did not previously make a backup of your laptop by making a disc image, it will not be possible to use the Acer Erecovery.

Let us give the last words to Max:

«Problem Sorted Alan. And you’re right that an external drive for data backup it’s all important. Yes I have it and backed-up my data before starting messing up… »


  • TechnoGenuine May 10, 2018 at 10:11 pm


  • Dettta Seh May 10, 2018 at 10:11 pm

    god bless you brother

  • Teele Kiisk May 10, 2018 at 10:11 pm

    My country is not available in the firmware. What should I do?

  • Diego R FGonz May 10, 2018 at 10:11 pm

    how to get it in download mode if it keep restarting? in my note3 I press volumen down + home + turnoff buttons at the same time

  • Farhan Ahmed Akash May 10, 2018 at 10:11 pm

    Please Help me. I have already installed trwp everythink okey. Phone works normally but when i go for recovery mode a pop up appears which is 'Recovery is not Enforcing' but Teamviwer also load normally what should i do?

  • Mohtasim Sabbir May 10, 2018 at 10:11 pm

    i cant go to download mode

  • Adan Shhade May 10, 2018 at 10:11 pm

    At first My phone was showing kernal is not seandoird enforcing then suddenly it shut down and not showing any response helpp me please

  • Nati May 10, 2018 at 10:11 pm

    Thank you !

  • Akhil S May 10, 2018 at 10:11 pm

    Oh, thank you so much, you saved my phone.

  • Pahari Paradise May 10, 2018 at 10:11 pm

    need urgent help

  • ANKM May 10, 2018 at 10:11 pm

    HELP me cannot go to download mode, i press the button but it doesnot take me to download mode

  • Shakil Khan May 10, 2018 at 10:11 pm

    I am not bild oftion … how can I Odin

  • Janis Lazdins May 10, 2018 at 10:11 pm

    Just go to twrp home page download new one for your device, open odin, new odin of course. put phone in download mode, get twrp in it with odin, restart in twrp, flash any rom for your device. fixed my note 3 lte. thnaks.

  • Wesley/Wei Yee Tay May 10, 2018 at 10:11 pm

    how to download odin3 latest version?

  • Amine blila May 10, 2018 at 10:11 pm

    i dont know how to thank u mann tnxx really ur a gunies

  • Niur Gaming May 10, 2018 at 10:11 pm

    note 5 (sm-n290t)

  • viju mokhara May 10, 2018 at 10:11 pm

    nice nice nice

  • Sheik Mohideen May 10, 2018 at 10:11 pm

    Thanks for your video… Please give me link for Samsung note 4 910 c model

  • Danyaal Abbas May 10, 2018 at 10:11 pm

    basically i tried to put twrp revovery on my phone, but when i tried to restart my phone it got stuck but it didnt say recovery is not seandroid enforcing what should I do? My phone is the Samsung Galaxy A3 2017

  • Creative Mind May 10, 2018 at 10:11 pm

    Bro please please please help me out for A510fd
    i did soo much
    but i coudnt
    please rply me fast

  • Henrique Correia May 10, 2018 at 10:11 pm

    Where can i find TWRP for my Samsung Galaxy J3 2016 (SM-J320F)? I've tried a TWRP but didn't work. Can you help me with that? Thanks man

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