The Acer D2D Erecovery 101

April 1, 2018

Recovery White

Disclaimer: First of all backup your system before launching you in any hazardous operation, some of the operations to come can cause data loss. Any modification and/or damage done on your laptop will be under your responsibility.

As you know now the Acer laptops and those of other manufacturers are now delivered with a restoration system installed in a hidden partition (PQservice for Acer)on your hard disk. Normally this system launches out while pressing simultaneously keys ALT+F10, but sometimes that does not function.

What’s the problem?

There are many possible causes, but most common are:

A The function D2D was disabled in the bios.

Solution: Enable the function by pressing F2 during the boot to access the bios menu and change the setting, then reboot and press keys ALT+F10 during the starting of the laptop.

Note: For all the following solutions take into account the Max advice, I quote Max now, a contributor in my site «But I want to mention the way I sorted out the thing, because it’s very rarely mentioned on the web. All the methods to repair the D2D Alt+f10 issue are knowledgeable and smart but all of them forget to say a fundamental thing:

first of all you have to rebuild with a partition soft the D:Acerdata FAT32 empty partition that almost everybody deletes cause is usually empty. Simply doing it, everything turned fine and the recovery worked perfectly.»

Yes much of attempts to restore fail because of this condition.

B An other common problem the Acer Master Boot Record (MBR)is damaged, or replaced by the MBR of another system. You can reinstall the Acer MBR if the partition PQservice is present or if you can have access to the necessary files.



On a functional FAT32 Windows system the partition table values are OC or OB for installable FAT32 system files and 12 or 1B for Hidden FAT32 partition, for a NTFS system the known partition table values are O7 for installable NTFS files system and 27 for Acer custom hidden NTFS partition:

1. Go in the bios and disable the D2D recovery option.

2. Download partedit32.

3. Identify the PQservice partition by its size (there is an information box at the bottom of the partedit window) it is the small sized partition approximately 4 to 9 Go.Once made change the type of your partition into 0C(FAT32) or 07(NTFS) and save. Reboot and now you should be able to navigate inside the PQservice partition.

Search for these two files:



(The name of these two files can be different sometimes)

When localized open a command prompt windows as an administrator and enter this command “mbrwrdos.exe install rtmbr.bin”, to install the Acer MBR. Close the command prompt, reboot again your laptop, reactivate the D2D recovery in the bios. Now ALT+F10 should work and run the Acer Erecovery when the laptop start.


Somebody who tried to follow the first method but did not succeed to find the 2 files found another solution to restore the partition.

Use partedit32 to locate the partition pqservice(on aspire 5920g,its the larger 9 gb partition)

Change the partition type to 07(Installable NTFS),reboot.

After reboot,go to the windows computer management and mark the PQservice partition as active then reboot again.

Voila!! You can now proceed to the road to recovery


On a nonfunctional Windows system.

Download the Ultimate Boot CD(UBCD) run it choose in the menu:

-Filesystem Tools

-Boot Managers

-For me GAG functioned well, but you can choose any of the other boot loader, you will recognize the PQservice by it type(hidden).

Just install any boot loader and use it to boot into the PQservice to start the Erecovery restoring process.

C The last problem: You replaced your hard disc( in this case PQservice is not present any more) or your partition was erased or damaged.

Solution: I hope that you burned the Acer restoration CD/DVD when it had been asked to you at the time of the first use, cause if you did not previously make a backup of your laptop by making a disc image, it will not be possible to use the Acer Erecovery.

Let us give the last words to Max:

«Problem Sorted Alan. And you’re right that an external drive for data backup it’s all important. Yes I have it and backed-up my data before starting messing up… »


  • Miss Jackson April 1, 2018 at 8:14 pm

    Adopt don't shop.
    I'm a cat person, – but thanks to this lovely channel, I might even go to my nearest shelter and adopt some oldies (:

  • Krystyna Romankiewicz April 1, 2018 at 8:14 pm

    Chamka I swinia😱😲😵👹

  • Cynthia Thomas April 1, 2018 at 8:14 pm

    Normally I would applaud HSUS for showing this,but since they STARTED being pals with PETA-I can't and won't support their organization EVER AGAIN ! Anyone who supports PETA will NEVER GET MY SUPPORT !

  • Yvonne c April 1, 2018 at 8:14 pm

    Pet shop in Germany, dont sell dogs or cats, pet food toys and so on only

  • Joan Berry April 1, 2018 at 8:14 pm

    Never buy a pet from a pet store!

  • May Coats April 1, 2018 at 8:14 pm

    so happy that evil place was closed down.

  • Queen Of Wolves 711 April 1, 2018 at 8:14 pm

    When I get older and go to veterinary school and finish veterinary school, i'm going to start my own vet and it will have a small animal shelter in the vet. Then i'm going to have a huge pet shop. But not just any pet shop, my pet shop won't be supporting puppy mills, or any other animal mills. My pet shop will be getting animals from shelters the ones who need a second chance. Yes, I understand that the animals in animal mills need help them selves. So I'm also going to have a huge animal shelter next to the pet shop, I also do artwork so I might have a small arts & crafts shop. My sister doesn't know what kind of job she's going to get when she gets older, so I told her when I start my own place she can work with me. And I'm also going to have a zoo but the animals won't be in small cages for people to enjoy. I'm going to have large enclosures for them.

    I do know that this is going to cost over thousands of dollars, but it will be worth it. And nobody will stop me from doing my dreams. I love artwork and I love animals even if they ate me alive. And I will pay my workers good money. And my vet will be open 7:00 am to 10:00 pm Mon-Fri at least and on Sat & Sun it will be open 7:30 am to 9:30.
    I just want people to stop this cruelty to animals. A human life isn't more valuable than an animals, animals and humans are both living things.

    This Is Cruel Not Cool

  • 155chipmunkz April 1, 2018 at 8:14 pm

    Poor puppies.

  • derealovefestival Survival April 1, 2018 at 8:14 pm


  • Kotryna Armalyte April 1, 2018 at 8:14 pm

    i can’t believe people do this

  • italndiva April 1, 2018 at 8:14 pm

    how can people be so evil? People please go vegan. Good for you better for the animals.

  • Jasmine April 1, 2018 at 8:14 pm

    Stop for hell be cruel to the poor animals, take care of the sick dog, poor dog
    I be angry when people hurting animals,

  • emsss ;-; April 1, 2018 at 8:14 pm

    OMG NO

  • The Keeper April 1, 2018 at 8:14 pm

    I would never hit a girl….but I don't see a girl I see a …… beast, hurting those little cuddle spirits. I would definitely hit her with full power.

  • DJ Seliyukina April 1, 2018 at 8:14 pm


  • Chihiro Fujiwara April 1, 2018 at 8:14 pm

    I recently started volunteering for the humane society. 🙂 Because I wanted to help care for animals in need.

  • PNoY Gaminf April 1, 2018 at 8:14 pm

    Wow that's what they get for being exposed

  • Tyler Daise April 1, 2018 at 8:14 pm

    im gonna shove the abusers arm up the throat and in the @$$ so hard that they die

  • heypotato April 1, 2018 at 8:14 pm

    That beginning scene made me so mad. Those people are disaponting

  • Sharon Malone April 1, 2018 at 8:14 pm

    Despicable people not caring for a sick puppy and abusing them . I'm happy the puppy has a a loving home.

  • C W April 1, 2018 at 8:14 pm

    Thank you for shutting this horrible store down and rescuing them. You people are absolutely incredible!!!!

  • donatella poma April 1, 2018 at 8:14 pm

    Where is this lager where is ?

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