Get Positive Buzz: How Image Recovery and Prepared Crisis Management Can Help Save Millions

May 8, 2018

SN15LHP West Midlands Enviro 400 MMC being recovered by Mansfields GK59UVY

When we talk about debacles, mishaps, accidents, crimes, disasters, or fiascos, media strategy and focused crisis concepts should be part of crisis management training – for communications division staff members in any size company. Handling a crisis once it can be very complex. However, when plans are in place beforehand, businesses can rise above any unexpected situation.

What's the first thing a communications division should say when answering questions about a media debacle? If the plan is not to make a statement, it will only leave the media to form their hypothetical stories. Having a prepared statement means planning ahead and knowing what you are going to say if there is ever an emergency.

When you have a plan of action, it means having the ability to withstand a crisis within minutes. Implementing a media plan in case of a crisis is like putting together a playbook of protocols where you take full responsibility. An important factor for preparedness recovery is that a crisis can hit any company, no matter the size, notoriety, services, or reputation. We saw these types of missteps happen with the food-safety crisis of Chipotle, a communications debacle of Paula Deen, and the emissions "defeat device" crisis at Volkswagen.

When Bad Things Happen to Good Companies

If you are, for example, a reputable law firm and your organization are being accused of over-billing customers, then it needs to be addressed immediately. Furthermore, if the person is charged with an alleged crime and is the son of the CEO, then you have another problem. If the son of the owner happens to be married to a financial CEO on Wall Street, that's another story to answer for the media. In other words, the crisis can lead to one story after another, and then another. We see this happen in the press often, where one story leaks out, then other information leaks out, and you have a messy list of fake stories and lots of negative spins.

Social Media Helps Spin the Spin

Today, with Twitter, Facebook, Huffington Post, CNN, MSNBC, Daily Beast, The Nation, Fox News and other media portals, your story reacts like a runaway train. By nine in the morning, when offices are beginning to open, your story is already out and spinning in every direction online. If you have more than twenty-five employees and you work with the public, it's always a good idea to have a media plan of action in place. If you do not, now is the time to begin the process of developing one.

Where Can We Start?

Regardless of the situation, there are key touch-points to consider when you're asked to write a crisis communications playbook. They include:

· Never speak to the media without a statement prepared in advance.

· Call upon those persons involved in the crisis and have a meeting of the minds.

· Make sure others in the division keep the media at a distance until you can assess what to say and not say when you meet with them.

· Know the facts before speaking to the media and be sure nothing of substance is being left to spin.

· If the statement is written and prepared beforehand, the media can not take your words and rewrite the story.

· It's always better to call a press conference (if needed) or send a press statement to media before they write their storylines.

· Stay on top of the issue and be prepared to make another statement or send out follow-ups once you have an opportunity to discuss the matter further with your group / team.

· Remember, these days, whatever your statement is will remain posted on search engines, and there is no taking it off later. So prepare to write a playbook about how to respond in the event of a crisis. What's important is that most companies do not have crises very often. But when and if you do, you want to be prepared. It's better to have a playbook and not need to implement the plan than to need it and not have one.

Conclusion

I'm not sure if companies today realize how essential it is to have a crisis communication plan that outlines specific steps to be taken within the first hours of a crisis? The playbook should spell out the where's and how's of who will serve as the spokesperson, what will be said and not said, and when it should be stated.

Making an official statement means having the fact sheets ready to hand out ahead of time. An excellent crisis plan is everything you need, when you need it, ready to go, located in one place. Dealing with a crisis is easier to recover from when your company is prepared.

26 Comments

  • Oliver Khoo May 8, 2018 at 9:56 pm

    uuuh… i think that feeling 3:15

  • Boosted & Built Garage May 8, 2018 at 9:56 pm

    Man! Your heart rates would of been off the scale during this!

  • Aiden Pocock May 8, 2018 at 9:56 pm

    Now don't get me wrong, I am a huge All 4 Adventure fan, but I have just realised two bits of evidence from this video that tell me that some (BUT NOT ALL) of this stint was a set up. I may be wrong (AND I HOPE I AM) but its highly unlikely given that for the evidence to occur at the moment I am talking about would have to be a huge coincidence. But again, maybe I'm overthinking things and could be totally wrong.

  • PrestigeWorldWide179 May 8, 2018 at 9:56 pm

    Rookies

  • Geoffrey Carpenter May 8, 2018 at 9:56 pm

    Y'all r Badass 4 sure ! I thought maybe a snake envenomation on the last barefoot run to hook the winch 0 : Keep havin fun !

  • اسد الغربية May 8, 2018 at 9:56 pm

    God is a dangerous place

  • Wezilla May 8, 2018 at 9:56 pm

    Man save. It was epic.

  • GETUP AND GO May 8, 2018 at 9:56 pm

    Well holy crap that was a roller coaster ride

  • Rob Harp May 8, 2018 at 9:56 pm

    Ya got it out mate

  • Peter Thomas May 8, 2018 at 9:56 pm

    Boys will be Boys with their toys…….Nice recovery, one question though.
    Brown shorts?

  • Raymond Pagkaliwangan May 8, 2018 at 9:56 pm

    Why didnt you jack it up and maximize the maztraX and or fill the gap with soil.

  • Guy Jones May 8, 2018 at 9:56 pm

    Muppets

  • Cryptek WolfUK May 8, 2018 at 9:56 pm

    Some1 get these lads a cold brew

  • Franklin Howell May 8, 2018 at 9:56 pm

    Good job! I've been in a similar situation. We broke three winches and 4 straps. Bummer was, I didn't get out until the next morning via a lot of wizardry from a tow truck driver.. about 400 pounds of mud in my FJ 40 and 400 dollars to the tow truck.!!

  • Tony Caine May 8, 2018 at 9:56 pm

    Awesome rescue

  • SBF HAWK May 8, 2018 at 9:56 pm

    wow I learned a lot watching this video Thank you mates for showing me things I might need if that ever happens to me. Its happen to me in like 35 foot RV I now bing 4×8 Plywoods with me and good shovels

  • Ann S May 8, 2018 at 9:56 pm

    great video, a true adventure!

  • Morbius1963 May 8, 2018 at 9:56 pm

    On the insurance claim form you could have put that the water came from nowhere!

  • Michael Fisher May 8, 2018 at 9:56 pm

    😂😂😂

  • eighthof8 May 8, 2018 at 9:56 pm

    What brand are those funny looking trucks?

  • Darren Eck May 8, 2018 at 9:56 pm

    such an epic vid!

  • Paul Flores May 8, 2018 at 9:56 pm

    Madness, Way to stay in control.

  • Max Verstappen . May 8, 2018 at 9:56 pm

    The camera guy truly gave us some action

  • Ross Charlie May 8, 2018 at 9:56 pm

    still one of the ballsiest videos on YT just over 4 years later

  • peteuk1988 May 8, 2018 at 9:56 pm

    Ocean beech sand is a real tough situation, tides make things real bad. No traction even with the best 4 wheeler. Never seen a turnover recovery like that. Great save, I learned a lot watching.

  • Random Floating Galaxy May 8, 2018 at 9:56 pm

    For one shoye

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